Privacy of Information

This site complies with Section 51 of the Promotion of Access to Information Act 2 / 2000 of the Republic of South Africa.

Purpose of Policy

Melody Guest House values our guests and respects their concerns about privacy. We believe every guest’s private information should be handled with due care and be used only for the purpose for which it was made available to us. This privacy policy sets out how we use and protect any information that you provide when you use this website, enquire about accommodation or make a reservation with us.

Collection, Use and Protection of Private Information

Melody Guest House will not collect any private information about you if you simply browse this website. In the event, however, that you make a reservation or enquire about accommodation, we will need certain private information to complete the transaction. The private information which we will need includes, without limitation, your name, address, e-mail address, telephone number, fax number and room preference, if any. None of this information will be obtained unless you voluntarily and knowingly provide it to us. Such private information will be made available to the operator of our reservation system, but in any case only for the purpose of completing the reservation or responding to the enquiry.

We store this information for record keeping purposes only, as part of our normal business practice or to comply with legislation. Except as otherwise expressly provided in this privacy policy, such information is not used by us again after the completion of your stay, cancelation of your reservation or declining our response to your enquiry.

We will not sell, rent, license or disclose any private information which we obtain from you through your visit to our website, enquiry or reservation for accommodation or use such private information for any purpose other than the normal business operation of Melody Guest House. We reserve the right, however, to use your private information to mail marketing materials, customer satisfaction surveys and similar items to you as we determine are appropriate to increase the use of Melody Guesthouse, to obtain customer feedback or otherwise to improve the operation of Melody Guest House.  Continuation of these actions will however be subject to your consent on receiving correspondence from us.

On certain occasions, we request your email address for purposes of correspondence, confirmation or cancellation of reservations. If you wish to add your name to, or remove your name from our email contact list, simply inform us in writing via email or SMS and your email address will be removed. We will not share your email address with anyone outside our company nor disclose private information to any third party.

Use of Cookies

Our web site use cookies to customise the site and make your visit more user-friendly. Cookies cannot in any way harm your computer and is an industry standard. Furthermore, any user may configure his/her browser not to accept cookies.

Cookies are used by the Melody Guest House website to do the following:

  • Recognize return visitors to our website;
  • Store and recall user preferences so that we understand what you prefer to view on our website;
  • Measure usage of our website and specific pages on our website; and
  • Facilitate content and functionality improvements.

Melody Guest House will not make use of cookies to:

  • Gather information about your visits to other sites; or
  • Gather personal information about you other than the information specified above and your transaction history with this website.

Our website uses “persistent” cookies because these cookies remain on your computer hard drive until you delete them. If you do not want information collected through the use of cookies, you can set your browser to reject cookies. You should be aware, however, that setting your browser to reject cookies may affect your ability to perform certain transactions on our website.

Changes in Policy

We reserve the right to change this policy from time to time without any prior notice or other action other than the posting of the revised policy on this website.

Violations of and Enquiries on Application of Policy

If you feel that we have violated this policy or if you have any questions or concerns about this policy or the privacy of any personal information which you may have disclosed to us on this website, please contact us at the following address:
Melody Guest House
53 Marquard Street
The Reeds
South Africa

Links to other websites

The Melody Guest House website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.